Refunds & Returns Policy
Effective Date: January 23, 2024
Thank you for shopping at Crystal Yoga Water. We value your satisfaction and want to ensure your experience with us is positive. Please read our Refunds and Returns Policy carefully to understand your rights and obligations.
1. Eligibility for Returns:
Our return policy lasts 30 days from the date of purchase.
To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging.
Damaged or defective items may be eligible for a refund or replacement.
2. Initiating a Return:
To initiate a return, please contact our customer support at aidenham0064@gmail.com within 30 days of receiving your order.
Provide your order number, a brief explanation of the reason for the return, and photographic evidence of any damage or defect.
3. Return Shipping:
Customers are responsible for return shipping costs.
We recommend using a trackable shipping service and purchasing shipping insurance.
4. Refunds:
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
Refunds will be processed within 5 business days of receiving the returned item.
The refund will be issued to the original payment method.
5. Exchanges:
If you receive a damaged or defective item, we will gladly exchange it for the same product.
If the item is out of stock, a refund will be issued.
6. Non-Refundable Items:
Gift cards and promotional items are non-refundable.
7. Late or Missing Refunds:
If you haven’t received a refund within the expected timeframe, please check your bank account or contact your credit card company.
If the issue persists, contact us at aidenham0064@gmail.com.
8. Contact Information:
- Email: aidenham0064@gmail.com
- Address: 1252 S Raintree Ln, Santaquin, Utah 84660
9. Policy Changes:
We reserve the right to modify our Refunds and Returns Policy at any time. Changes will be effective immediately upon posting on our website.
Crystal Yoga Water is committed to ensuring your satisfaction with our products. If you have any questions or concerns regarding our Refunds and Returns Policy, please contact us at aidenham0064@gmail.com.
Thank you for choosing Crystal Yoga Water!